What Information We Collect

The type of data we gather depends on how you use our services. Investment professionals need different tools than casual visitors, so the information varies accordingly.

Personal Identification Information

When you register for an account or request access to financial analysis tools, we collect basic details:

• Full name and professional title
• Business email address and phone number
• Company name and Australian Business Number (if applicable)
• Professional credentials and licensing information
• Billing address and payment details for subscription services

Usage and Technical Data

Our system automatically logs certain technical information to keep the platform running smoothly and secure. This includes IP addresses, browser types, device identifiers, and timestamps of your activity. We track which features you access most often, what reports you generate, and how long you spend analyzing different datasets.

Financial Research Data

When you use our analysis tools, we collect information about the securities, markets, and sectors you research. This helps us improve recommendations and refine the platform's capabilities. We don't sell this research data to third parties, but we do aggregate it (without identifying you personally) to understand broader market analysis trends.

How We Use Your Information

We're pretty straightforward about why we need your data. Here's what happens with the information we collect:

• Platform Improvement: We analyze usage patterns to understand which features work well and which need refinement. If most users struggle with a particular analysis tool, that tells us where to focus development efforts.
• Security Monitoring: Financial platforms attract unwanted attention. We monitor login patterns and system access to detect potential security threats before they become problems.
• Communication: We'll send you service updates, security alerts, and occasional information about new features. You can opt out of promotional emails, but certain security and billing notifications are mandatory.
• Compliance and Legal Requirements: Australian financial regulations require us to maintain certain records and report specific activities. We collect only what's necessary to meet these obligations.

We don't use your information for targeted advertising or sell your data to marketing companies. That's not our business model, and it would violate the trust investment professionals place in our platform.

Data Storage and Security

Your information lives on secure servers located in Australia, with encrypted backups stored in geographically separate data centers. We use industry-standard encryption for data transmission and storage – think bank-level security protocols.

Security Measures We've Implemented

• 256-bit SSL encryption for all data transfers
• Multi-factor authentication requirements for account access
• Regular security audits by independent third parties
• Strict access controls limiting which staff members can view user data
• Automated monitoring systems that flag suspicious activity patterns
• Regular data backups with tested recovery procedures

Despite these precautions, no online system is completely immune to security breaches. If we detect any unauthorized access to user data, we'll notify affected users within 72 hours and provide clear information about what happened and what steps we're taking.

Data Retention Periods

We keep your account information active as long as you maintain a subscription. After you cancel, we retain basic details for seven years to comply with Australian financial record-keeping requirements. Usage logs and research data get anonymized after 18 months and deleted entirely after five years.

Sharing and Disclosure

We're selective about who sees your information. Here's the complete list of scenarios where we might share your data:

Recipient Type	What We Share	Purpose
Payment Processors	Billing details and transaction information	Processing subscription payments and managing refunds
Cloud Infrastructure Providers	Encrypted data storage and system backups	Maintaining platform availability and disaster recovery
Analytics Services	Anonymized usage statistics	Understanding platform performance and user experience
Legal Authorities	Requested information under valid legal orders	Compliance with Australian law enforcement requirements

All third-party service providers sign agreements requiring them to protect your information with the same standards we apply internally. They can't use your data for their own purposes or share it with anyone else.

Your Rights Under Australian Privacy Law

The Privacy Act 1988 gives you significant control over your personal information. Here's what you can do:

Access Your Information

You can request a complete copy of the personal data we hold about you. We'll provide this in a readable format within 30 days of your request. There's no charge for the first request in a 12-month period, but we might charge reasonable administrative fees for subsequent requests.

Correct Inaccurate Data

If something in your account information is wrong, you can fix most details directly through your account settings. For changes requiring verification (like professional credentials), contact our support team with documentation and we'll update your records promptly.

Request Deletion

You can ask us to delete your account and associated data. We'll honor this request, though we may need to retain certain information to meet legal obligations or resolve disputes. We'll clearly explain what we're keeping and why.

Data Portability

You can request your data in a machine-readable format that you can transfer to another service provider. This includes your account information and any financial analysis data you've generated through our platform.

Lodge a Complaint

If you believe we've mishandled your personal information, you can file a complaint with us directly. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to maintain your session, remember your preferences, and analyze how people use the site. Most of these are essential for the platform to function properly.

Types of Cookies We Use

• Essential Cookies: Keep you logged in and maintain your session as you navigate between pages. These are necessary for basic platform functionality.
• Preference Cookies: Remember your settings like display preferences, time zones, and default analysis parameters.
• Analytics Cookies: Help us understand which features get used most and where users encounter difficulties. These are anonymized and don't identify you personally.

You can control cookie preferences through your browser settings, but blocking essential cookies will prevent the platform from working properly. We don't use third-party advertising cookies or social media tracking pixels.

International Data Transfers

While we primarily store data in Australia, some service providers we use operate servers in other countries. When your information leaves Australia, we ensure it receives equivalent protection through:

• Contractual agreements requiring foreign providers to meet Australian privacy standards
• Encryption of all data during transmission and storage
• Regular audits of international service providers' security practices
• Strict limitations on what data can be processed outside Australia

If you have concerns about international data transfers, contact us and we can provide specific details about where your information is processed.

Changes to This Policy

Financial regulations evolve and our platform capabilities expand, which means this privacy policy will change over time. When we make significant updates, we'll notify active users by email at least 30 days before changes take effect.

Minor clarifications or additions that don't affect how we handle your data might be implemented without individual notification, but we'll always update the "Effective Date" at the top of this page and maintain an archive of previous versions.